The Director of Information Technology (IT) is responsible for managing the IT needs of the Chicago Theological Seminary. The Director of IT provides a range of services including management of the network, workstations, hosting, servers, phone and security systems and help desk, along with maintenance of audio-visual equipment, PCs, MacBooks, tablets and smart phones in both wired and wireless environments utilized in on-campus and online academic programs. Critical components of the role include ongoing system monitoring, assessment and issue resolution, and identification and implementation of technology strategies to support short and long-term institutional goals. The Director of IT will assess the need for third-party support and manage third-party IT contracts and vendors.
Position Reports To: Vice President of Finance & Administration
- Network Management: Responsible for monitoring and maintaining the network.
- Maintain complete and accurate IT infrastructure documentation, including: Network diagram, IP addressing and VLANs.
- Monitor and manage wired and wireless networks on a 24-hour basis, 7 days per week.
- Identify problems and proactively send alerts/notices of events, warnings and SNMP Traps.
- Resolve network issues and problems on a timely basis to avoid/minimize business interruption.
- Centralize log reporting.
- Manage configuration backups.
- Systems and Hardware Management: Responsible for the daily performance of software and hardware, including applications, workstation, laptops, hosts, server, audio-visual, printers, phone and security systems.
- Maintain a complete and accurate inventory of all software and equipment.
- Monitor all software and hardware, including internal components, on a 24-hour basis, 7 days a week.
- Monitor network security systems, including centralized anti-virus software.
- Review server and network performance and report problems to management on a timely basis.
- Send timely alerts, failed service notices, and installation notices prior to performing work.
- Troubleshoot and resolve all problems on a timely basis.
- Maintain an events log and prepare a Root Cause Analysis for all problems that result in business interruption or a significant loss of productivity.
- Recommend and complete repairs, replacements, reconfigurations, etc. designed to reduce risks.
- Perform desktop hardware and software installations.
- Administer the Active Directory infrastructure (add/change and delete user IDs and log review).
- Add, modify, and delete email accounts and users from VOIP telephone system as needed.
- Manage internet bandwidth requirements and maintain wireless connectivity for campus network users.
- Maintain and administer system backups, including daily backup of all network devices (routers, switches, firewalls and wireless controllers).
- Apply OS patches and upgrades on a regular basis.
- Monitor licensing requirements and manage renewals.
- Help Desk: Maintain a help desk and handle all user requests.
- Answer user inquiries and resolve problems on a timely basis, providing after-hours support as needed.
- Document solutions and daily progress toward resolving technical issues.
- Application Support: Coordinate with department software users to plan and implement application upgrades, replacements and new applications.
- Academic Support: Coordinate with appropriate academic personnel as needed to provide on-campus and online classroom technology and support for students participating in online classes.
- Events Support: Coordinate with CTS event hosts on IT needs in advance of events, manage communications software during remote events (Zoom, Team, etc.), setup and maintain audio-video equipment during events.
- Training: Identify training needs and schedule training sessions for network systems including phones, email, printers, audio-visual, security, Microsoft Office and other technical training as needed.
- Financial: Review IT vendor invoices, assist in developing the annual IT budget and projections.
- IT Resources: Manage student IT assistants, third-party IT service providers and hardware/software vendors.
- Efficiency Enhancements: Recommend and configure tools, such as desktop imaging, virtualization, thin client computing and others, designed to increase user productivity.
- Support for Strategic Goals: Recommend, design and implement technology strategies that help to further and support institutional strategic goals.
- Policies and Procedures: Develop and maintain accurate and current written IT policies and procedures.
- Proficiency: Maintain required level of technical training and perform ongoing research of technology trends.
- Other: Performs other related duties as assigned.
- Strong communication, customer service and interpersonal skills.
- Ability to work patiently and respectfully with non-technical user base.
- Strong problem-solving and research skills; resourceful and efficient in identifying solutions.
- Effective in using discretion and maintaining confidentiality.
- Commitment to being a team player.
- Agility in multi-tasking.
- Ability to provide after-hours support as needed.
Education: BS in Computer Engineering, Network Engineering, or Computer Science
Special Certifications/Training: Master of Science in IT Management or equivalent preferred
- 5+ years supporting Windows based environments
- 5+ years supporting Microsoft Office 365 including migrations and disaster recovery
- 5+ years supporting VMWare including migrations and disaster recovery
- Experience supporting PCs and Macs in a mixed Apple/Windows environments
- Experience supporting MSSQL and Oracle database applications preferred
- Knowledge of higher education applications such as Single-Sign-On, Campus Café, Open Athens, and others a plus
- Some Cisco knowledge a plus
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or listen, crawl under desks, and is occasionally required to stand, walk, reach using hands and arms, climb and work on a ladder, lift items up to 50 pounds, and push/pull a cart with up to 75 pounds of equipment.
Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position, and assist in evaluating this job fairly and equitably. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. Management may change the duties and responsibilities at their sole discretion, and may request the employee perform duties not listed on the job description. This job description is not a contract between the incumbent and the employer.
To Apply – Please send a cover letter and resume to [email protected]